Duration:

4 hours

Available on the following days

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Departure

9:00 am

Included

Access to the nature reserve, specialized guide, personal photographer, neoprene suit and life jacket, water shoes, underground river tour, helmet with lamp, lockers, towel, snack during the tour, food and drinks.

Not Included

Photos and tips.
Transportation (only for option without transportation)

Recommendations

Bring a swimsuit, comfortable clothes, water shoes, credit card or cash for souvenirs and/or tips

Regulations

-Maximum weight to participate: 120 kg
-Minimum age required: 8
-Cameras and video are not permitted in the underground river
-This activity is not recommended for pregnant women, persons with severe motor or physical disabilities, heart problems or under the effects of alcohol or drugs
-Avoid the use of chemical products (too much make up, sunscreen and insect repellent)
-Minors aged 8 to 12 pay the child rate
-Photographic or video camera not allowed inside the underground river.

If you require transportation:
The pick up varies depending on the location of the hotel, we suggest you contact us 24 hours before your tour to reconfirm your schedule.

Meeting point without transportation:
Free Federal Highway Chetumal - Puerto Juárez Km 283.5, Ejido Sur, 77712, 77712 Playa del Carmen, Q.R.

Cancellation Policies

Full refund will apply in the following cases:

      1. When the service is canceled by the supplier.

      2. Due to illness, presenting a doctor's report.

      3. The Cancellation or date change is made prior to 11:00 am the day before the service.



No refunds will apply:
      1. If the client does not show on the date and time of service.